John Markoff’s story, “Armies of Expensive Lawyers, Replaced by Cheaper Software,” focuses on the high cost of attorney review, as well as the impact that technologies are having on the discovery process. While there’s no shortage of irony that one of the primary examples of “cost saves” referenced in the article is furnished by a traditional staffing company – not exactly innovators in the discovery space – the gist of the story is dead on-point. Computers are capable of making decisions in e-discovery … very consistent decisions.
E-Discovery and DiscoverReady
When we organized DiscoverReady in 2005, becoming the first outsourced provider of managed document review services, we built our brand around delivering a more efficient process for first-pass document review. Our clients quickly identified with our fixed-fee pricing model, our tremendous investment in quality and the cost-savings resulting from our use of leading technologies. But despite all of the advantages of this industry-leading model, we’ve also known that there is an opportunity to deliver an even better document review.
Better Document Review
In 2010, DiscoverReady introduced the i-Decision™ process, which is specifically designed to overcome the inherent shortcomings and inconsistencies of human review. i-Decision takes the best of our human decisions, after the application of industry-leading quality control measures, and automatically propagates those decisions to other similar documents. The results are then passed through rigorous human and automated QC processes, as well as defensible statistical sampling.
In test after test, we have been able to demonstrate that automated decisions, built off of a foundation of the highest quality human review, are a better way – they’re more accurate, they’re faster and they’re cheaper. And while it may take a little time for the industry to catch on (much as it did for outsourced review), there’s no question in our mind that the New York Times has it right. Automated document review is here, and here to stay!